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Is there a lack of courtesy from employers?
Would you want to work for any organisation that publicly says it doesn’t want to communicate with you?
I’m sure that this is not lost on the many of you who apply for work/tenders/jobs but how many job/person/application specs contain a line along roughly announcing, “if you do not hear from us, then you can assume that your application has not been successful?!”.
For me, this shows a basic lack of courtesy!
I can go through the process of applying for something, showing and demonstrating all the enthusiasm and relevant knowledge for wanting to work with or for an business, but that is very quickly eroded just from the few missteps in communication that the aforesaid business takes.
What’s arguably worse is any organisation who even fails to acknowledge your correspondence! A previous colleague at a former public sector funded organisation always (and rightly) said that, at worse, a client/customer email should be at least acknowledged within 24 hours and then dealt with as quickly as possible. This should be no different in the jobs/employment marketplace.
Just as a bad a faux pas, is an organisation who tells you precise dates of when they will be deciding who should be called for interview, as well as the actual date(s) when interviews are scheduled to take places, then for all those days to pass with no correspondence on the change of dates.
Equally, I’m not particularly sympathetic with the additional line, “due to the sheer number of applications we have received etc, etc” if they’re then late in acknowledging something they could clearly see coming ahead of the application deadline.
So, I am writing this blog piece having had a whole flurry of poor correspondence from various businesses and organisations.
The bottom line is I don’t think I want to work with any organisation who doesn’t communicate – what does that say to you about their own work culture if they can’t get some basic recruitment fundamentals in check!
A few tips. As an applicant, you should never have to chase but you should always request a receipt of application when you send one in.
As an employer, please plan the employment process and communicate accordingly. It is just very wrong to not have the common courtesy to acknowledge every applicant (and in good time) whether it letting them know if they have been successful or unsuccessful (no matter how many applications you receive), or that you are having to change dates or times for interview.
What do you think? Let me know on twitter @timmy666.
Let’s Play Workshops for Small Creative Businesses are here.
Over on my sister site, indieLove, I have just launched a new workshop series starting in Birmingham and delivered in partnership with Crafty Skills.
The Let’s Play Workshops are based around getting to grips with and having lots of fun with business tools.
Click here for more information.
Links Roundup, 23rd July 2013
Here’s a roundup of things that have caught my eye of the past few weeks:
Things to read
Benefits of Green Spaces in London
The great folk at BOP have published a report for the City of London Corporation looking at environmental, health, social and economic benefits Londoners enjoy from the city’s parks and gardens.
Creative education: is now the time for realism or optimism?
An article by Simon Ofield-Kerr in the Guardian which in context of the current world, makes a rallying cry that “more than ever, we need creative optimists and risk-takers”, and that the Creative and Cultural sector is a fruitful place to find these folks!
How to have ideas at your desk!
Feeling brave! Follow some of the tips in this article and see how it unlocks your creativity! Whether a refresher or an eye-opener, James Allen‘s most useful article has hastened me to consider how I find my ideas.
Courses
Crafty Skills workshops: if you’re in Birmingham and the surrounding area, take advantage of these small business workshops covering a raft of business areas. The more you sign up to, the more offers you receive.
Blogging Bootcamp – run by Dave Briggs, boss man and colleague at Kind of Digital, this six lesson course promises a full-on introduction to blogging, crammed full of useful tips, anecdotes and tools. Great for those who are fairly confident using a computer but looking to get going on what blogging is about. All for £100 + VAT.
Useful Digital Stuff
Works.io: yes, what the world needs is another online curation tool, but this one has been built with the visual artist, photographer and designer maker in mind. Works.io allows fine artists to document, organize, and show their works online. Curation tools: easy upload, organise artworks, keep CVs up to date.
Streak – for gmail users amongst you, here’s an uber effective and simple CRM system that operates within your inbox. Very cool stuff.
Remove Image Backgrounds – Clipping Magic allows you to easily remove the background from your photos to create masks, cutouts, or clipping paths, all done instantly online.
Brand Yourself – this looks really useful. Not tried it fully yet, but Brand Yourself promises to enable “you to control what people find when they Google your name.” Something which gets your personal brand up those and the mystifying world of Google Algorithms sounds like a good thing …. eh!
Invoice-o-matic: This useful tool comes courtesy of the folk at FreeAgent and a few of my customers have already felt the full force of this one. If your invoicing and payment needs are straightforward enough, this link allows to create quick and simple invoices, send them to your customer and get a PDF for both parties. Cleverly it also prompts you to chase if you’re coming up to that 30 day non-payment threshold.
Get free images with Pixabay: if browsing through Flickr or the equivalent is proving difficult for the images you require, be sure also to pay pixabay a visit. Useful for a quick image or two for your blog or your new product pages on your website.
Pictures and Roundup: Kokoa Collection tasting at Saint Caffe 9th June 2013
It was a delight and pleasure for Paul Eagles from Kokoa Collection to come to Birmingham to showcase his products to traders at Saint Caffe.

Introducing samples from his range of single-origin hot chocolates, Paul introduced a background to each of the hot chocolates, their origins as well as an overview of each – tasting, making, serving suggestions, customer service.
Paul moved through his selection of hot chocolates with baristas and coffee shop managers and owners. The Kokoa Collection origins comprise their core offer to suit all tastes from White, Classic, Dark to Extra Dark!
- Starting with their classic 58% Cocoa from Venezeula, Paul moved through the range.
- 70% Cocoa from Ecuador
- 82% Cocoa from Madagascar
- A white hot chocolate with natural vanilla
He invited up baristas to make the hot chocolate with him and resident Saint Caffe barista, Liam, was also helping out and tasting with us.
We were also extremely fortunate to try from Haiti, a new Direct Trade chocolate, 75% which is not yet on sale, but he was keen to gauge our feedback.
Paul also introduced a number of additional extras to make the hot chocolate experience more memorable for the customer. This included exclusive topping suggestions such as these below which add that little extra to the hot chocolate making experience.
Paul also talked through the presentation of the hot chocolates from the specially made jars that the chocolate tablets come in through to his beautifully made presentation boards and glasses for which the hot chocolate can be presented.
What I liked about Paul’s presentation was his focus on how it work in a shop context, not just the look and aesthetic but understanding that the hot chocolate tasting experience should be one that is memorable and the highest in quality for the customer.
Everyone who attended left both impressed with the products and it was a great tasting experience for all the traders present.
If you are interested in knowing more about this event, want to put on a similar event for your products, or are interested in Kokoa Collection products themselves, please get in touch.
With thanks again to Paul at Kokoa Collection, and to Geoff and Liam at Saint Caffe for hosting.
Photos by Rickie Josen and Tim.
Let’s remember that indies need support 365 days a year!
It is undisputedly fantastic that once a year independents celebrate and put themselves on the map. Let’s shout out loud for the quality and custom of indies everywhere.
For example, the national campaign by Independent Retailer Month and its related campaigns like Independent Shops and Independent Retail.
Let’s remember the individual Independents Day (and month) celebrations that take place in towns, villages and cities and are organised by independent networks and communities.
They typify the impact of independent culture across the UK and also that we have to continue to work hard to keep encouraging new and existing custom.
The economic impact is stark:
- According to a CLES (Centre for Local Economic Strategies) for the FSB, for every £1 spent locally around 50p – 70p of that money recirculates back into the local economy. For the same £1 spent out of town or online only 5p trickles back to the local community. So the statistics are stark.
- According to the NEF (New Economics Foundation), each pound spent with a local retailer selling local produce puts twice as much money back into the local economy as a pound spent in a national multiple.
I have seen a lot of BIDs, Councillors and other reps from the public sector coming out in their annual promotion of independent retailers. Yet surely the challenge for these people and organisations is not just to show their support once a year for one week but for 365 days of the year?
With my experience in business support, getting new businesses through their first year of operation is so important. Safeguarding the very diverse offerings of independents is so important for the high street and their wider communities!
Public sector organisations can do this through seeming genuinely committed to the support of independents all year round; yet it too often feels like a token gesture to me, even if they have the budgeted PR clout to get some press focus and wider attention.
The messages of support are too often blurred between an occasional once or twice year support for independents versus the need to showcase the national multiple franchises and global brands that come to any given town or city.
The irony is that the indies are the ones that really need the marketing and PR support, whereas the big franchises and brands have their own PR machines anyhow!
If BIDs and public sector organisations really want to support indies, getting the concerted PR and marketing exercise will help, as would a relief on rates, affordable and subsidised access to business support and advice, all the year round.
Thank goodness that communities in action exist on the ground through the communities of independents – typified by the likes of Bristol Independents or people who encourage startup growth through popup ventures such as WeArePopUp, Pop Up Britain, Appear Here, individuals such as Dan Thompson, not to mention the many online business communities that are geared up to supporting small businesses (too many to mention)
So, I’m all for a focus on celebrating indies every year. Let’s also remember indies need support 365 days a year!
Happy Independents Day!!
Sending a very warm and Happy Independents Day to all small businesses everywhere today!
Like many of the local and national campaigns taking place today, let’s show the value of independent shops to new and existing customers on your high street, in your local community and by shouting out loud about online!
Let’s build awareness, showcase high quality, raise the profile and help independents everywhere to grow their markets and contacts!
It’s all worth paying attention not just to the shop fronts but the supply chains – the indies that service individual goods and wholesalers It’s a whole network which these important shops support.
Every pound spent goes towards supporting this entire network!
Makey Makey – an essential tool for innovators
During the recent Birmingham Made Me Design Expo at Millennium Point, I attended a session where we made things using the Makey Makey as part of BMM’s DO Programme.
I love this piece of kit.
It is an invention kit that turns everyday objects into input devices. I think that’s its charm. Its connection to everyday objects not only makes the innovation process simple, it enables you to think in the most creative and imaginative ways.
MaKey MaKey – An Invention Kit for Everyone from jay silver on Vimeo.
How it works is really simple! Using an alligator clip, connect two objects, for example a pen and paper to the Space area on your MaKey MaKey. When the pen touches the paper, you are making a connection, completing the circuit and this sends your computer a signal that the space bar has been pressed. Because your computer thinks its a genuine keyboard press, you can use it with any program.
Basically, whether you an artist, educator, hacker, designer, inventor or just a big kid at heart, this piece of kit is designed for everyone.
The Makey Makey should be made an essential piece of kit for anyone considering the options for new ideas and fun.
As for the event we attended, in our session, we were given 6 main ideas to work on and make things accordingly:

Our group made a pet training device to train dogs in pooping in the right place i.e. outdoors.

If you have a puppy, I’m sure you’ll relate to this.











